1. Home
  2. FAQ
Help Center

Mi 10 FAQ — Find Answers to All Your Questions Right Here

From registration to withdrawal — find answers to all your questions about mi 10 on this page.

50+ FAQ
8 Category
Bangla Answers in your language
24/7 Support
Categories
Registration & Login
Deposit Methods
Withdrawal
Bonuses & Offers
Games & Betting
Security
Mobile App
Popular Questions
How do I claim the welcome bonus?
How long does a withdrawal take?
How do I deposit via bKash?
What do I need to register?

No results found. Try searching with a different keyword.

Registration & Login
Everything you need to know about opening an account and logging in

Signing up at mi 10 only takes a few quick details: Active mobile number, Email address, Full Name and Date of birth. Must be at least 18 years old. No ID required upfront — KYC verification is only needed for large withdrawals.
  • Registration is completely free
  • Account activated in just 2 minutes
  • Each person may only register one account

Without email verification, your account will have limited functionality. Verification is required before you can deposit or withdraw. Check your inbox right after registering — if you don't see the verification link, check your spam folder or request a resend.

No. Opening multiple accounts using the same device, IP address, or identity is against mi 10's rules. If detected, all accounts may be closed and any balances forfeited.

On the login page, Click the "Forgot Password?" link. Enter your email or mobile number and we'll send you a recovery link or OTP. The email link is valid for 15 minutes and the OTP for 5 minutes.

After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes. Wait 30 minutes or contact us at support@mi10.ws.

Yes, but identity verification is required. Log in to your account, go to Settings, or email a copy of your National ID to support@mi10.ws to request the change.

Yes. Social login uses the OAuth 2.0 protocol, which ensures industry-standard security. mi 10 never has access to your Google or Facebook password.
Deposit Methods
bKash, Nagad, Rocket & other deposit questions

Log in to your account → click the "Deposit" button → select bKash → enter the amount → send money to our bKash number → confirm with your transaction number (TrxID). Your balance will be credited within 5–10 minutes.
  • Minimum deposit: ৳500
  • Maximum single deposit: ৳50,000
  • Enter the transaction number correctly

Minimum Deposit Amount at mi 10 ৳500. A minimum first deposit of ৳500 is also required to claim the welcome bonus. However, you can deposit any amount without a bonus.

Wait 15 minutes first. If the amount still hasn't arrived, note the TrxID from your bKash/Nagad SMS and send it to support@mi10.ws. Including a screenshot will help us resolve it faster.

mi 10 currently supports: bKash, Nagad, Rocket and selected bank transfers. The fastest and most convenient options are bKash or Nagad.

No. Only mobile banking accounts registered in your own name Deposits must be made from your own registered mobile banking account. Deposits from another person's number may not be accepted, and your account could be temporarily suspended.

mi 10 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply a Send Money charge — this is governed by their own policies.

There's no set limit on the number of deposits per day. However, a daily maximum deposit amount may apply depending on your account verification level.
Withdrawal
Withdrawal & Payout Questions

mi 10 aims to Within 30 minutes to process the withdrawal. Accounts with completed KYC verification are generally processed even faster. During peak times, it may take up to 24 hours.

Minimum Withdrawal ৳500. The maximum single withdrawal amount depends on your account level and KYC status.

The reason for rejection is usually communicated via email. Common reasons include incomplete KYC, unmet bonus rollover requirements, or incorrect account details. Contact support@mi10.ws to find out more.

KYC may not be required for smaller withdrawal amounts. However, Above ৳20,000 A national ID and selfie verification are mandatory for withdrawals. Completing your KYC in advance will speed up your payouts.

mi 10 generally does not charge any withdrawal fees. However, your mobile banking provider may apply their own charges, which are beyond mi 10's control.

Cancellation is possible before the process begins. Log in to your account to cancel a pending withdrawal, or contact support immediately.

Generally, up to 3 withdrawal requests can be made per day. VIP members may be eligible for more. For full details, Terms & Conditions View.
Bonuses & Offers
Welcome Bonus, Free Spins & Promotions

After registration Minimum first deposit of ৳500 you'll automatically receive a 150% bonus and 200 free spins. No code needed — the bonus is applied instantly.

Rollover refers to the multiplier that determines how many times you must wager before withdrawing a bonus. For example, a 15x rollover means you must bet 15 times the total of your deposit and bonus. Example: ৳1,000 deposit + ৳1,500 bonus = ৳2,500 × 15 = ৳37,500 in total wagers required.

After the welcome bonus is activated Within 30 days Rollover requirements must be met. Any unused bonus remaining after expiry will be automatically forfeited.

Free spins are generally valid on select slot games — such as Sweet Bonanza, Gates of Olympus, or other chosen Pragmatic Play titles. The eligible games are specified in each bonus offer.

Log in to your account every day to see your daily bonus on the dashboard. Log in 7 days in a row to earn a special weekly reward. Just click the Claim Bonus button and it will be added to your balance instantly.

Yes. You can opt out of a bonus at the time of deposit. Many experienced players choose to deposit without a bonus due to rollover requirements. It's entirely your call.

Once your referred friend registers and makes their first deposit, you'll receive a referral bonus. For full details on the current referral offer, On the Rewards page View.
Games & Betting
Slots, Live Casino & Sports Betting Questions

mi 10 features: Slots (300+), Live Casino (Roulette, Blackjack, Baccarat, Crazy Time), Sports Betting (cricket, football, tennis), Fishing Games And much more. Over 500+ games in total.

Yes. All games on mi 10 RNG (Random Number Generator) technology that has been verified by independent third parties. Games from Pragmatic Play and Evolution are internationally certified.

Yes, most slots can be played for free in demo mode. However, Live Casino and Sports Betting do not have a demo mode. Winnings from demo mode cannot be withdrawn.

On the Betting page Go → select a cricket event → choose your market type (Match Winner, Total Runs, etc.) → enter your stake → confirm your bet. With live betting, you can also place bets while the match is in progress.

Maximum winnings vary by game. Some slots offer a maximum win of up to 5,000x. Live table games have maximum bet limits. Full details for each game can be found within the game itself.

Reconnecting to the game typically restores your session automatically. If you lose connection during a slot spin, the result is saved on the server and will be displayed once you reconnect.

mi 10 adds new games every week. On the new games page, Check out the latest additions. Keep notifications enabled in the app to stay updated on new game releases.
Security & Account
Security, Privacy & Account Management

Yes. mi 10 is licensed by Curacao eGaming, one of the most recognized online gaming authorities in the world. All transactions are secured with 256-bit SSL encryption.

Log In → Profile → Security Settings → Enable 2FA. After that, you'll receive a one-time OTP on your mobile with every login. This is the most important security measure for your account.

Email support@mi10.ws immediately and request a temporary account suspension. Change your password and log out of all active sessions. Acting quickly can help limit any potential damage.

mi 10 never sells your personal information to third parties. All data is stored in accordance with GDPR-compliant policies. For more details Privacy Policy page.

Your account may be suspended for reasons including: multiple accounts, false information, fraudulent activity, using another person's banking details, or bonus abuse. For more details, Terms & Conditions View.

on the Responsible Gaming page A self-exclusion option is available. You can close your account temporarily or permanently. It's completely confidential and free of charge.

First, contact our support team at support@mi10.ws with full details. If you're not satisfied with the resolution, you have the option to file a complaint with Curacao eGaming.
Mobile App
Questions about the Android & iOS App

App Page Download the APK directly from (Android) or get the iOS link. It may not be available on Google Play or the App Store — downloading directly from the site is the safest option.

Go to your phone's Settings → Security → enable "Unknown sources". Then open the downloaded APK file and tap Install. You can turn off Unknown sources again after installation.

All games and features are available on both. However, the app offers extra benefits: push notifications, fingerprint login, faster loading, and occasional app-exclusive bonus offers.

on the App Page When a new version is available, you'll receive a download link. You can also update directly from within the app when an update notification appears.

Start by restarting the app. If that doesn't help: clear the app cache (Settings → Apps → mi 10 → Clear Cache). If the issue persists, reinstall the app or contact us at support@mi10.ws.

Yes. The mi 10 app has full Bangla language support. Simply go to Settings and select Bangla. You can also speak with our support team in Bangla via live chat.

The mi 10 app requires Android 6.0 (Marshmallow) or higher. On iOS, you'll need iOS 12 or above. If the app doesn't run on an older device, visit mi10.ws through your mobile browser instead.
Get Support

Can't find your answer? Contact us

If you don't find the answer you're looking for in this FAQ, our support team is always ready to help.

Live Chat

Get instant help in English. Average response time is under 2 minutes.

Active 24/7
Email Support

For complex issues, send us an email. You'll receive a response within 24 hours.

support@mi10.ws
Terms & Conditions

Learn the full details on bonuses, payouts, and account policies.

Read more →
Responsible Gaming

Learn about deposit limits, self-exclusion, and gaming wellness.

Learn more →
Why mi 10?

Top Features of mi 10

Instant Registration

Open a free account in just 2 minutes. No paperwork required to get started. Register now.

150% Welcome Bonus

You'll automatically receive a 150% bonus and 200 free spins on your first deposit. View all bonuses.

Mobile App

Play from anywhere on the Android & iOS apps. Download the app.

Details

Learn more about mi 10

What is mi 10 and why is it trustworthy?

Mi 10 is an online gaming platform built specifically for Bangladeshi players. It operates under a Curacao eGaming license, which is internationally recognized. All transactions are secured with 256-bit SSL encryption, and every game uses independently verified RNG technology.

Our goal is to provide players in Bangladesh with a safe, transparent, and enjoyable platform — with easy transactions via bKash, Nagad, and Rocket, and support available in Bangla.

How do I get the most out of this FAQ page?

Use the search bar above to type any topic — relevant questions will be filtered and displayed instantly. Use the category tabs to browse all questions under a specific subject in one place. This FAQ page covers more than 50 common questions.

If you still have unanswered questions, reach out via our live chat or email support — we're available 24 hours a day.

Tip: Type in the FAQ search bar — such as "bonus", "bKash", or "password" — and relevant answers will appear instantly.

Responsible Gaming

Mi 10 believes responsible gaming is the foundation of a healthy experience. We offer spending limits, reality checks, and self-exclusion tools. If gaming ever stops being fun and starts causing problems, don't hesitate to reach out for help.

  • Set daily and weekly spending limits
  • Keep Reality-Check Reminders On
  • Self-Exclude When You Need To — No Questions Asked
Read the Responsible Gaming Guide →
Useful Links
Contact

If you can't find the answer in our FAQ, contact us directly.

support@mi10.ws
24/7 Support
Live Chat The fastest way — log in to your account and click the chat icon.
Get Started

Got your answers? Join mi 10 now

Register for free, claim your 150% welcome bonus, and dive into 500+ games. Whatever you need, we're always here to help.

Register for Free Log In View Games
Free Registration 150% Bonus bKash/Nagad Support 18+ only
বাংলা